The wrong product was received. What should I do?

Question:
The wrong product was received. What should I do?

Answer:
Please send an email including your order number and a description of the product received compared to the product ordered to wecare@bloomex.ca. Please attach an image of the product received with the email in order to speed up the investigation process. If no image is attached, our customer service representative may ask for a picture according to our policy.

Note: Your product may not look exactly like the image on the website due to seasonal colour differences of flowers. Our floral designers follow the product description when designing our bouquets so please ensure that the description is different than the product received before sending your request.